Does Cita Ping book appointments for me?

No. Cita Ping only sends alerts when a slot becomes available — you complete the booking yourself on the official cita previa extranjería website. We are an independent service and do not interact with the booking system on your behalf.

How fast are the alerts?

Telegram alerts typically arrive within a few seconds of a slot appearing on the official site. Email is slightly slower because mail servers introduce small delays, but it is still fast enough for most procedures. We recommend enabling both channels.

Why do appointments disappear so fast?

Demand far exceeds supply, especially in larger provinces. The official system does not queue requests — whoever fills out the form first gets the slot. This is why instant alerts are essential: by the time you manually refresh the page, the slot is usually already taken.

Is Cita Ping an official government service?

No. Cita Ping is an independent third-party service. We are not affiliated with the Spanish government, the Ministry of Inclusion, the National Police, or any official immigration body. We help you find appointments faster, but the booking always happens on the official site.

Can I monitor multiple offices or procedures at once?

Yes. You can set up several monitors for different procedure and office combinations, which increases the chance of catching a slot. Each monitor runs independently and sends its own alerts.

Get in touch

Need help with appointment monitoring? Have questions about our service? Get in touch with our support team.

Email: info@citaping.es

What is cita previa extranjería?

Cita previa extranjería is the official online appointment system the Spanish government runs for immigration and police procedures. Every NIE, TIE, fingerprint, and residence renewal in the country is booked through the same shared portal, and slots are released throughout the day rather than on a fixed schedule. Cita Ping is an independent monitoring service: we watch the system for you and alert you the moment a slot opens.

What we can help with

Most of the messages we receive are about setting up a monitor, choosing the right procedure or office, troubleshooting alerts that did not arrive, or questions about billing and account access. We are happy to walk you through the dashboard, explain why a particular monitor is or is not catching slots, and help you broaden or narrow its scope to match your situation.

If you have a question about which procedure category your case falls under (Oficina de Extranjería vs Comisaría de Policía Nacional), or which province is most likely to have slots for you, we can usually point you in the right direction based on what we see across the system.

Languages and response times

Our support team replies in English, Spanish, and Russian — write in whichever you are most comfortable with. Most messages get a reply within 24 hours on weekdays, and faster during European business hours. If your message is about a missed alert or an active monitor, mention the affected email or monitor name so we can look it up quickly.

What we cannot help with

Cita Ping is a monitoring tool, not an immigration service. We cannot book appointments on your behalf — only the official cita previa site can do that — and we cannot give legal advice on your specific case, file paperwork for you, or interact with the gob.es system as your representative. For legal questions about NIE, residence, or visa eligibility, please consult a qualified Spanish immigration lawyer or your local Oficina de Extranjería.

If you contact us about a problem with the official site itself (a slot disappeared mid-booking, a 790 receipt was rejected, an Extranjería office told you to come back later), we can sympathise but we do not have any influence with the Spanish government. The official site's behaviour is outside our control.

Frequently asked questions

Does Cita Ping book appointments for me?: No. Cita Ping only sends alerts when a slot becomes available — you complete the booking yourself on the official cita previa extranjería website. We are an independent service and do not interact with the booking system on your behalf.
How fast are the alerts?: Telegram alerts typically arrive within a few seconds of a slot appearing on the official site. Email is slightly slower because mail servers introduce small delays, but it is still fast enough for most procedures. We recommend enabling both channels.
Why do appointments disappear so fast?: Demand far exceeds supply, especially in larger provinces. The official system does not queue requests — whoever fills out the form first gets the slot. This is why instant alerts are essential: by the time you manually refresh the page, the slot is usually already taken.
Is Cita Ping an official government service?: No. Cita Ping is an independent third-party service. We are not affiliated with the Spanish government, the Ministry of Inclusion, the National Police, or any official immigration body. We help you find appointments faster, but the booking always happens on the official site.
Can I monitor multiple offices or procedures at once?: Yes. You can set up several monitors for different procedure and office combinations, which increases the chance of catching a slot. Each monitor runs independently and sends its own alerts.